1 Introduction

By using our services, you agree to the practices described in this Privacy Notice.

2 Information We Collect

We collect information necessary to provide our services effectively and securely.

Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Government-issued identification when required

Account and Shipment Information

• Customer account details
• Package weight, dimensions, and contents
• Sender and recipient information
• Tracking history and shipment status

Payment Information

Payments are processed through secure third-party providers. Vigopex does not store complete payment card details.

Technical Data

• IP address
• Browser type
• Device information
• Website usage and analytics data

3 How We Use Your Information

• Provide and manage your account
• Receive, process, and track shipments
• Communicate shipment updates and notifications
• Process payments and invoices
• Provide customer support
• Improve our services and website performance
• Comply with legal and regulatory requirements

4 Sharing of Information

We only share your information when necessary to operate our services.

• Shipping and logistics partners: To transport packages between the United States and Haiti.
• Delivery carriers: For document delivery within the United States.
• Payment processors: To securely process transactions.
• Legal authorities: When required by law, customs, or regulatory agencies.

5 International Data Transfers

Your information may be processed in both the United States and Haiti as part of our logistics operations.

6 Data Retention

We retain information only as long as necessary to fulfill services, maintain required business records, and comply with legal obligations.

7 Your Rights

• Access your personal information
• Request corrections
• Request deletion, subject to legal limitations
• Opt out of certain communications

To exercise these rights, contact contact@vigopex.com .

8 Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience.

9 Data Security

We implement reasonable administrative, technical, and physical safeguards. However, no information system can guarantee complete security.

10 Third-Party Services

Our website may use or link to third-party platforms. Vigopex is not responsible for the privacy practices of those third parties.

11 Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

12 Communications and Consent

By creating an account and using Vigopex services, you consent to receive essential communications using the contact information you provide.

Marketing Communications

Promotional communications are optional and customers may opt out as permitted by applicable law.

Opt-Out Options

• SMS: Reply STOP
• WhatsApp: Reply STOP or request removal
• Email: Use the unsubscribe link in marketing emails

Essential shipment or account communications may continue even after opting out of marketing messages.

Message and Data Rates

Standard mobile carrier message and data rates may apply.

13 Updates to This Privacy Notice

We may update this Privacy Notice periodically. Changes will be posted on this page with a revised effective date.