Frequently Asked Questions

You can create your Vigopex customer account directly on our website at www.vigopex.com. If you experience any difficulties during registration, our team is available to assist — simply contact us by email or phone. Once your account is set up, you will receive a unique customer account number that must be included on all packages shipped to our Florida warehouse.

Ship your packages to our Florida receiving address. For air shipments, use: [First & Last Name] (Account # + A), 1225 Riverside Dr, Apt 307, Coral Springs, FL 33071, Phone: (786) 491-5025. For sea shipments, use the same address with (Account # + B). Always include your full name and account number to avoid delays.

Once received, your package is weighed, measured, inspected, and assigned to your account. You will receive a notification confirming receipt. Your package is then prepared for the next available shipment to Haiti.

Yes. Vigopex offers shipment consolidation — multiple packages can be grouped into a single shipment, which reduces your overall shipping cost.

There is no minimum package size. Maximum size and weight restrictions may apply depending on the transportation method (airplane or boat). Contact us for specifics on large or oversized items.

Transit times vary by transportation method. Airplane shipping is generally faster than boat shipping. Estimated transit times are provided for reference only and are not guaranteed, as delays may occur due to customs inspections, weather conditions, port congestion, airline schedules, or other factors outside Vigopex's control.

Vigopex ships via airplane and boat using trusted carrier partners. Airplane shipping offers faster transit; boat shipping is more economical for larger or heavier shipments. Customers are encouraged to reach out to discuss the best transportation option for their specific cargo needs.

Yes. Vigopex provides notifications at each key milestone: package received at our Florida warehouse; assigned to shipment / in transit; arrived in Haiti / under customs clearance; ready for pickup. Notifications are currently sent by email. Additional notification channels may be introduced in the future.

Delays may result from customs inspections, government holds, port congestion, airline or maritime scheduling, weather events, force majeure situations, or inaccurate shipment information provided by the customer. Vigopex is not liable for delays caused by factors outside its reasonable control.

Shipping fees are calculated based on the weight and/or volumetric dimensions of your package, the transportation method selected (airplane or boat), and any applicable handling or processing charges. Contact us or visit www.vigopex.com for current rate information.

Vigopex accepts a variety of payment methods including PayPal, major credit and debit cards (Visa, Mastercard, American Express, Discover), Zelle, MonCash, NatCash, Apple Pay, Google Pay, and buy now pay later options where available. Contact us or visit www.vigopex.com for the most current list of accepted payment methods.

Shipping fees, handling charges, and operational costs become non-refundable once shipment processing, cargo preparation, transportation scheduling, customs handling, or shipment departure has begun. Please review our full Refund & Claims Policy at www.vigopex.com for details.

Yes. Customers are responsible for all applicable customs duties, import taxes, and government-assessed fees in Haiti. These charges are separate from Vigopex shipping fees and are determined by Haitian customs authorities.

Vigopex will notify you by email once your shipment has cleared customs and is available for pickup. Please ensure your email address on file is accurate and up to date.

You have 15 calendar days from the date of your pickup notification to collect your shipment at no additional cost. After 15 days, a storage fee of $1.00 USD per day per shipment will begin to accrue.

Shipments remaining unclaimed for more than 60 calendar days from the notification date may be considered abandoned. Vigopex reserves the right to dispose of, liquidate, donate, or return abandoned shipments at the customer's expense to recover unpaid balances, storage fees, and operational costs.

Yes. A valid government-issued photo identification document may be required at the time of pickup. Vigopex reserves the right to refuse release of shipments when identity verification is insufficient or when account balances remain unpaid.

Authorized pickup by a third party may be permitted under certain conditions. Please contact Vigopex customer service in advance to arrange authorized third-party pickup. Valid identification and written authorization may be required.

Yes. Vigopex offers document forwarding services from Haiti to anywhere in the United States, using trusted carrier partners for final delivery.

Customers may send legal documents, personal records, academic documents, business paperwork, and similar materials, provided they are lawful, authentic, and compliant with all applicable U.S. and Haitian laws and carrier regulations.

No. Vigopex is not a law firm, immigration consultant, notary, or government agency. Vigopex does not verify the legal validity or authenticity of documents submitted by customers. Customers are solely responsible for ensuring all documents are lawful and transport-eligible.

For document forwarding services, Vigopex's maximum liability is strictly limited to the transportation fee paid by the customer. Vigopex is not liable for missed deadlines, immigration consequences, academic impacts, business losses, or any indirect damages resulting from document shipment delays, inspections, or government actions.

Yes. All shipments, including documents, are subject to inspection by U.S. Customs and Border Protection, Haitian customs authorities, or other government agencies. Vigopex has no control over government inspections, holds, or seizures and cannot be held responsible for resulting delays or actions.

Vigopex strictly prohibits shipment of: firearms, ammunition, explosives, and weapons; illegal drugs and controlled substances; hazardous, toxic, flammable, or corrosive materials; counterfeit goods or stolen property; live animals or biological hazards; undeclared cash or negotiable instruments; pornographic or obscene materials; forged or fraudulent documents; and any item prohibited under U.S. law, Haitian law, or international transport regulations. For the complete list, refer to our Prohibited Items Policy at www.vigopex.com.

Vigopex reserves the right to refuse, inspect, seize, surrender to authorities, or dispose of any prohibited shipment without compensation. Customers remain fully legally responsible for the contents of all shipments submitted under their account.

Yes. Vigopex conducts compliance reviews and sanctions screening on all customers and transactions, including searches against the U.S. Department of the Treasury Office of Foreign Assets Control (OFAC) sanctions lists, anti-money laundering watchlists, and other applicable government databases. Vigopex reserves the right to refuse, suspend, or terminate service to any customer or shipment that fails compliance screening.

Customers are solely responsible for complying with all applicable import/export laws, customs regulations, and governmental requirements. All duties, taxes, customs charges, inspection fees, and penalties assessed by customs authorities are the customer's responsibility.

Contact Vigopex customer service immediately at contact@vigopex.com or (786) 491-5025. While Vigopex coordinates customs clearance assistance where possible, customers are ultimately responsible for providing required documentation and paying any assessed duties or fees. Vigopex is not liable for delays, seizures, or actions by customs or government authorities.