Terms & Conditions

By accessing, registering for, or using the services provided by Vigopex LLC (“Vigopex,” “we,” “our,” or “us”), you agree to be bound by these Terms & Conditions, our Privacy Notice, Prohibited Items Policy, Shipping & Storage Policy, Refund & Claims Policy, and all applicable laws and regulations. If you do not agree with these Terms, you must not use our services.

Vigopex provides logistics, parcel consolidation, cargo coordination, cargo forwarding, shipment tracking, customs coordination assistance, and document forwarding services between the United States and Haiti. Vigopex acts solely as a logistics intermediary and may utilize third-party carriers, cargo operators, customs brokers, maritime operators, delivery companies, and technology providers.

Customers agree to provide accurate, truthful, and current information when creating or maintaining accounts. By submitting any package, cargo, or document shipment to Vigopex, the customer represents and warrants that: (i) all declarations are truthful and complete; (ii) the shipment complies with all applicable laws; (iii) the customer is the lawful owner or authorized sender of the shipment; and (iv) the shipment does not contain prohibited or restricted items or documents. Customers remain fully responsible for all activity conducted under their account.

Vigopex reserves the right to conduct compliance reviews, customer due diligence, identity verification, shipment inspections, and sanctions screening on any customer, shipment, sender, recipient, or transaction at any time. Customers acknowledge and agree that Vigopex may process searches against sanctions, restricted party, anti-money laundering, anti-terrorism financing, customs, and government watchlists, including but not limited to the United States Department of the Treasury Office of Foreign Assets Control (“OFAC”) sanctions lists. Vigopex reserves the right to refuse, suspend, cancel, delay, report, or permanently terminate any account or shipment suspected of violating applicable laws, sanctions regulations, anti-money laundering rules, or internal compliance standards.

Estimated delivery timelines are provided for convenience only and are not guaranteed. Delays may occur due to customs inspections, government actions, transportation disruptions, airline or maritime delays, weather conditions, force majeure events, operational interruptions, or security inspections. Vigopex shall not be liable for delays beyond its reasonable control.

Customers are strictly prohibited from shipping illegal, hazardous, fraudulent, restricted, or prohibited items, including but not limited to firearms, ammunition, explosives, narcotics, hazardous chemicals, counterfeit goods, undeclared cash, live animals, prohibited adult materials, obscene content, forged documents, counterfeit identification documents, fraudulent immigration documents, and any item prohibited under United States law, Haitian law, carrier regulations, or international transport regulations. Vigopex reserves the right to inspect, refuse, surrender, destroy, dispose of, or report prohibited shipments without compensation.

For document forwarding services from Haiti to the United States, customers remain solely responsible for ensuring that all documents are lawful, authentic, transportable, and compliant with all applicable laws and regulations. Vigopex is not a law firm, immigration consultant, government agency, or document authentication authority and does not verify the legal validity or authenticity of documents submitted by customers. Vigopex reserves the right to refuse, inspect, report, surrender, delay, or reject any document shipment deemed suspicious, unlawful, fraudulent, unsafe, or non-compliant. Customers acknowledge that customs authorities, transportation providers, or government agencies may inspect, seize, reject, retain, or delay document shipments without notice.

Customers are responsible for providing accurate declarations and complying with all import/export laws, customs regulations, sanctions laws, and governmental requirements. Customers remain solely responsible for all duties, taxes, customs charges, penalties, inspection fees, storage fees, and governmental assessments associated with shipments. Vigopex does not guarantee customs clearance.

Customers are responsible for retrieving shipments promptly following notification of availability. Packages not picked up within 15 calendar days after notification will begin accumulating storage fees at a rate of $1.00 USD per day per shipment. All outstanding balances and storage fees must be paid before release. Shipments remaining unclaimed for more than 60 calendar days may be considered abandoned, and Vigopex reserves the right to dispose of, liquidate, donate, or return shipments at the customer’s expense in order to recover unpaid balances, storage charges, and operational costs.

Vigopex reserves the right, but not the obligation, to open, inspect, scan, verify, refuse, delay, or investigate any shipment, package, cargo, or document at any time without prior notice. Vigopex may cooperate fully with customs authorities, law enforcement agencies, regulators, transportation partners, and government entities.

To the maximum extent permitted by law, Vigopex acts solely as a logistics intermediary and transportation coordinator. Vigopex shall not be liable for indirect, incidental, consequential, punitive, emotional distress, reputational, immigration-related, academic, business, or economic damages arising from use of its services. Unless additional insurance coverage is expressly approved in writing, Vigopex’s maximum liability for any package or shipment shall not exceed the lesser of the documented declared value or $100 USD per shipment. For document forwarding services, Vigopex’s maximum liability shall be strictly limited to the transportation service fee paid by the customer. Vigopex shall not be liable for customs seizures, confiscations, delays, improper packaging, inaccurate declarations, fraudulent documents, transportation interruptions, force majeure events, or actions of third parties.

Tracking updates are informational estimates only and are not guarantees of delivery status. By using Vigopex services, customers consent to receiving operational communications through email, SMS/text messaging, WhatsApp, phone calls, or other communication channels for shipment updates, account notifications, customer support, verification requests, and operational alerts. Standard carrier or messaging fees may apply.

All applicable shipping charges, storage fees, customs-related charges, duties, taxes, penalties, and operational costs must be paid prior to shipment release unless otherwise authorized. Shipping and operational fees become non-refundable once shipment processing, cargo preparation, customs handling, transportation scheduling, or shipment departure has begun. Vigopex reserves the right to withhold shipments until all balances are settled.

Customers agree not to initiate fraudulent chargebacks, payment reversals, or abusive disputes for services properly rendered. Vigopex reserves the right to suspend accounts, deny future services, initiate collections activities, or pursue legal remedies in cases involving suspected fraud, abuse, or payment disputes.

Customers may not attempt unauthorized access to Vigopex systems, interfere with platform security, use automated scraping technologies, submit fraudulent information, misuse customer accounts, or use Vigopex services for unlawful purposes. Vigopex reserves the right to restrict or terminate platform access without notice.

All Vigopex content, branding, logos, graphics, software, workflows, text, website content, and operational systems remain the exclusive property of Vigopex LLC and may not be copied, reproduced, distributed, modified, or exploited without prior written authorization.

Vigopex may cooperate or integrate with third-party transportation providers, airlines, maritime operators, customs brokers, payment processors, technology providers, or carriers. Vigopex shall not be liable for failures, outages, delays, actions, or omissions caused by third-party providers.

Vigopex shall not be liable for delays, interruptions, losses, or failures caused by events beyond its reasonable control, including natural disasters, political instability, civil unrest, customs actions, labor strikes, transportation disruptions, weather events, government restrictions, cyber incidents, system failures, or force majeure events.

You agree to defend, indemnify, and hold harmless Vigopex LLC, its officers, employees, affiliates, contractors, representatives, and partners from and against any claims, damages, liabilities, penalties, losses, expenses, investigations, or legal actions arising from your shipments, documents, declarations, misuse of services, violations of law, or breach of these Terms & Conditions.

These Terms & Conditions shall be governed and interpreted under the laws of the State of Florida, United States, without regard to conflict of law principles. Any dispute arising from Vigopex services shall be resolved exclusively in courts located within the State of Florida.

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain fully enforceable to the maximum extent permitted by law.

Vigopex reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of Vigopex services constitutes acceptance of revised Terms & Conditions.

Vigopex LLC Website: www.vigopex.com Email: contact@vigopex.com Business Address: 1225 Riverside Dr, Coral Springs, FL 33071, Apt 307