This policy governs refund eligibility, shipment claims, payment disputes, and liability limitations for services provided by Vigopex LLC.
This Refund & Claims Policy governs refund eligibility, shipment claims, payment disputes, and liability limitations for services provided by Vigopex LLC (“Vigopex,” “we,” “our,” or “us”). By using Vigopex services, customers agree to comply with this Policy and all applicable Terms & Conditions.
Refund requests are reviewed on a case-by-case basis and remain subject to Vigopex approval. Submission of a refund request does not guarantee approval or reimbursement.
Shipping fees, cargo handling fees, customs-related fees, storage charges, processing fees, and operational costs become non-refundable once shipment processing, cargo preparation, transport scheduling, customs handling, or shipment departure has begun.
Vigopex shall not issue refunds for customs inspections, regulatory holds, government actions, taxes, duties, seizures, port congestion, transportation interruptions, or delays outside Vigopex’s control.
Customers are solely responsible for providing accurate names, addresses, phone numbers, shipment declarations, and recipient information. Vigopex shall not be liable for delays, losses, or failed deliveries caused by inaccurate or incomplete customer-provided information.
Storage fees, late pickup charges, abandoned shipment charges, and disposal-related costs are non-refundable. Customers remain responsible for all unpaid balances associated with unclaimed shipments.
Customers must inspect shipments promptly upon pickup or delivery. Visible damage claims must be reported within 5 calendar days and supported with photographs, receipts, and supporting documentation.
Claims for lost shipments must be submitted in writing within 15 calendar days following the estimated delivery or pickup date. Vigopex may request invoices, receipts, proof of value, photographs, and additional supporting documentation during claim investigations.
For document forwarding services, Vigopex’s maximum liability shall be limited strictly to the transportation fee paid by the customer. Vigopex shall not be liable for missed deadlines, immigration consequences, business losses, academic consequences, legal impacts, or indirect damages related to document shipments.
Unless otherwise approved in writing, Vigopex is not an insurer. Customers are strongly encouraged to purchase additional insurance coverage for valuable shipments. Declared shipment values may require supporting documentation.
Unless additional insurance coverage has been purchased and approved, Vigopex’s maximum liability for any shipment shall not exceed the lesser of the documented declared value or $100 USD per shipment.
Customers agree not to initiate fraudulent or abusive payment disputes, reversals, or chargebacks for services properly rendered. Fraudulent chargebacks may result in account suspension, collections activity, legal action, and denial of future services.
All claims must be submitted in writing through Vigopex customer service channels and include all requested supporting documentation. Incomplete claims may be delayed or denied.
Approved refunds, when applicable, may require reasonable processing time depending on payment provider, banking institution, investigation requirements, and operational review.
Vigopex reserves the right to modify or update this Refund & Claims Policy at any time without prior notice. Continued use of Vigopex services constitutes acceptance of any revised Policy.